Thank you for shopping at MonoPadel. Please read our return policy carefully to understand your options and how to proceed with returns.

1. Return Eligibility

We accept returns within 14 days from the date of purchase.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.

2. Non-Returnable Items

We do not accept returns for:

• Customized or personalized items
  
  
• Items sold as final sale or clearance
  
  
• Used or damaged items not resulting from our error
  
  

3. Return Process

To initiate a return, please contact our customer service team at [email protected].
Please include:

• Your order number
  
  
• The item(s) you wish to return
  
  
• The reason for the return
  
  

Our team will guide you through the process and, if necessary, issue a Return Merchandise Authorization (RMA) number.

4. Return Shipping

Return shipping costs are the customer’s responsibility, unless the return is due to our error or a defective product.
We recommend using a trackable shipping service to ensure the safe delivery of your return.

5. Refund or Exchange

Once your return is received and inspected, we will notify you regarding approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within 7 business days.
If you prefer an exchange, the replacement item will be shipped as soon as the returned product is received.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the product.
We will arrange either a replacement or a refund, depending on your preference.

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.
Once an order has been shipped, it cannot be canceled.

8. Contact Information

For any questions or concerns regarding returns, please contact our customer service team at:
[email protected]

Thank you for choosing MonoPadel.
We are committed to providing high-quality products and exceptional service, and we appreciate your understanding and trust in our return policy.